Recently, the World Economic Forum (WEF) ranked social robots and assistive technologies as one of the top ten trends in emerging new technologies . However, these technologies are mostly available in the consumer market. For example, many people use assisted voice technologies like Siri ™ or Alexa ™ to help them with daily tasks, or they use assisted robots like Roomba® to perform activities like house cleaning. In the case of more business-to-business (B2B) oriented markets, the use of these new assisted technologies tends to be limited in the supply chain or manufacturing facilities, rather than in traditional business settings
Naturally, this technology is becoming ubiquitous as consumers continue to integrate these highly efficient devices to save time in their day-to-day lives. With a wide range of functionalities, it makes sense that assistive technologies are not only integrated into the home but also into the business environment in which dealers operate.
Assistive technology primarily helps business owners drive efficiency.
A classic example of operational assistive technology is the motion sensor light. All over the world, companies use this motion sensor to optimize the simple energy control process and achieve greater operational efficiency. With the sensor, employees no longer need to worry about monitoring or managing electricity use.
Modern examples of assistive technology in the business world arise from the market needs of distributors. Distributors are experiencing a change in operating practices due to the dynamism of the market. With competition from online shopping services like Amazon, traditional retailers are forced to change the way they run their business and must implement new systems to take advantage of competitive advantage.
A practical application of assistive technology in the retail sector includes the automation of payments. Automating cash withdrawals serves to replace cash registers with a modern payment system. If before it was necessary to attend to the clients at the same time as it was charged, now it is possible to dedicate all the attention to the client while the machine processes the transaction. This improves efficiency, manages all cash, and preserves hygiene for both customer and employee.
As these trends continue to develop and manifest themselves in the marketplace, business owners will have the opportunity to power their operations through new ways to maximize efficiency. By integrating new technology to accelerate certain operational processes, businesses in any industry can operate with greater confidence and be prepared in any environment.